• Free home delivery for orders over €100 within Cyprus city limits.
La Maison du Vin logo – premium wine and Champagne shop in Cyprus

FAQ

Have a question?

Below you will find answers to our most frequently asked questions. If you cannot find the information you need, please contact us and our team will be happy to assist you.

Office: +357 25 736220 | WhatsApp: +357 95 761816 | Email: sales@lmdv.com.cy

Frequently asked questions
Is there a minimum order value?

No, there is no minimum order value. Delivery charges apply according to the selected delivery method and location. Home delivery is free for orders over €100 within city limits.

Where do you deliver?

Where do you deliver?

We deliver exclusively within the Republic of Cyprus. We currently do not ship internationally or to the northern part of Cyprus.

How long does Standard Delivery take?

Standard delivery normally takes up to three working days. Whenever possible, we may deliver your order on the same or the next working day, depending on your location and product availability.

What are the delivery options?

We offer the following delivery options within the Republic of Cyprus:

  • Free home delivery for orders over €100 within city limits.

  • Standard home delivery within city limits: €8.

  • Collection from your nearest Travel Express office: €4.

  • Delivery outside city limits: €20.

Available delivery options and charges are confirmed during checkout.

What is your returns policy?

Due to the sensitive nature of our wines and food products, we cannot accept returns because of a change of mind or personal taste.

If an item arrives damaged or faulty, please refuse the delivery and notify us immediately. We will arrange a replacement where available or provide a credit note or refund in accordance with our Returns Policy.

For complete information, please review our Returns Policy.

Are you on Instagram ?

Yes. Follow La Maison du Vin Cyprus on Instagram for new arrivals, wine recommendations, exclusive events, promotions and news from our portfolio.

What should I do if my order arrives damaged or faulty?

Please inspect your order carefully upon delivery. If you notice that an item is damaged or faulty, please refuse the item and inform the delivery driver immediately. Our delivery team will arrange its return at no additional cost.

We will provide a replacement where available. If a replacement is unavailable, we will offer a credit note or refund in accordance with our Returns Policy.

What payment methods do you accept?

You can pay safely and securely online using a credit or debit card. We do not accept cheques.

Can I cancel or modify my order?

Can I cancel or modify my order?

Please contact us as soon as possible if you need to cancel or modify an order. Requests can only be accommodated before the order has been prepared or dispatched.

Call us on +357 25 736220 or contact us via WhatsApp on +357 95 761816. Once an order has been dispatched, it can no longer be cancelled or modified.

Can you deliver to a P.O. Box?

No. Orders require a complete physical delivery address and must be received in person. Please provide a home or business address, or select collection from your nearest Travel Express office during checkout.

What is La Confrérie de la Chaîne des Rôtisseurs and how can i join?

La Chaîne des Rôtisseurs is an international gastronomic association that brings together hospitality professionals and enthusiasts who share an appreciation for fine cuisine, wine and the culinary arts.

Victor Papadopoulos, Bailli Délégué of the Bailliage of Cyprus, organises private gastronomic events exclusively for members and their invited guests.

For membership information, please contact La Maison du Vin or visit the official La Chaîne des Rôtisseurs Cyprus website.

La Maison du Vin - Member Card

Coming soon, Stay Tuned!